Shipping policy

At Tenue we are committed to ensuring a fast and hassle-free delivery experience. Below you will find details on delivery times, costs and other useful information about our shipping process.

Delivery Times

  • European Union: 2-4 working days
  • Rest of the world: 3-7 working days

As soon as your order is shipped, you'll receive a tracking number to track your parcel.

Please note that these times are indicative and may vary depending on external factors such as customs procedures or unforeseen delays.

Shipping Costs

At Tenue we offer free shipping on all orders. However, return shipping costs are not included.

  • Return costs:
    • European Union countries and other non-EU European countries: €95 per item
    • USA and rest of the world: 145€ per product
    • Romania: Free return

These fees will be deducted from the amount refunded, if applicable.

Taxes and Customs Duties

For EU countries

No additional taxes or customs duties are applicable for deliveries within the European Union. The price displayed at checkout is the final amount payable.

For non-EU countries

Although we cover shipping costs, local authorities may charge taxes and customs duties. These will be paid directly upon delivery. If you have any questions about any additional charges, our support team can help.

Refusal at Customs or Delivery

  • Customs refusal: If a shipment is refused at customs, 20% of the value of the product will be withheld to cover the initial duty and customs charges.
  • Delivery refusal: If you refuse the parcel on delivery and it is returned, 10% of the total order value will be deducted to cover the cost of processing the return.

Before refusing a parcel, we encourage you to contact us to find the best solution together.

Delivered Duty Paid (DDP) delivery in the United States

For customers in the United States, we offer the Delivered Duty Paid (DDP) service, which means that all import duties, taxes and other related costs are included in the final price displayed at checkout. So, when the parcel arrives, there will be no additional costs.

For returns, please note that duties and taxes are non-refundable and are paid directly to the authorities.

Order Information (Stock vs. Pre-order)

Products from BARDASH

  • Lead Time: Orders for products in stock sizes XS, S, M will be prepared and shipped in 3-7 business days. For Custom Made products 3-10 business days.
  • Delivery Time: Delivery time starts from the date of shipment, and you will receive a tracking number to track your shipment.

    • Products in Stock

    • Lead Time: Orders for in-stock products are prepared and ship within 1-3 business days.
    • Delivery Time: Delivery time starts from the date of shipment, and you'll receive a tracking number to track shipment.

    Preorder Products

    • Preparation time: Pre-order products may require additional preparation time given their specific availability. You will be informed of the exact shipment date.
    • Order Tracking: As with in-stock products, you will receive a tracking number as soon as your order is shipped.

    Contact

    If you have any questions about delivery times or the status of your order, feel free to contact us:

    We are here to ensure a pleasant and worry-free shopping experience!